Reference

Understand Your Rights Before You Start

lemon4d operates under terms that define how your account, your wallet activity — including DANA, OVO and GoPay transactions — and your personal data are handled. Access to our platform depends on local law and is available only where permitted in eligible regions.

Account Terms ApplyJurisdiction-Dependent AccessDANA · OVO · GoPay CoveredData Handled Responsibly
lemon4d Understand Your Rights Before You Start
ACCOUNT INTEGRITY

How We Handle Your Data and Account

Transparency on data, cookies and account security is not optional — it is how we keep your account relationship clear. Here is what we apply across every lemon4d account, regardless of whether you deposit via DANA, OVO or GoPay.

Data Retention

We keep account and transaction records for as long as required by applicable law. You may request a summary of your stored data by contacting support with your account ID.

Cookie Use

We use session and analytics cookies to maintain your logged-in state and improve lobby performance. You can adjust cookie preferences through your browser settings at any time.

Account Security

Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, lock your account immediately via account settings and contact live chat.

Request a Change

To update registered details — including the e-wallet linked to your account — submit a request through live chat or email. Identity verification is required before any change is applied.

LEGAL CONTACT

Reach Us on Policy Questions

If you have a question about your rights, a transaction dispute, or how your account data is managed, our support team can route you to the correct resolution path. For players in Palembang or anywhere else in Indonesia, we handle policy queries through the channels below.

Team online

Live Chat

Open live chat from your account dashboard. Available for account policy, transaction disputes and wallet verification questions during active support hours.

Email Support

Send detailed policy or data requests to our support email. Include your registered account ID and the specific term or transaction you are querying for faster handling.

Help Centre

Our Help Centre covers common legal and account topics — wallet eligibility, account closure steps and what happens to your balance when you stop using the platform.

Common Questions About Our Terms

These are the questions we hear most from people checking their rights, their data and how our terms apply to their account in Indonesia.

We do not publish licence details on this page. Eligibility and access depend on local law. Confirm that using this platform is permitted in your region before opening an account.

Yes. Contact support via live chat or email with your account ID. We will provide a summary of stored personal and transaction data within the timeframe required by applicable law.

Wallet links — DANA, OVO or GoPay — are removed from our system when your account is fully closed. Any remaining balance must be withdrawn before you submit the closure request.

We send a notification to your registered contact detail when terms change. Continuing to use your account after that point means you accept the updated version.

No. Funds in your account balance are not bank deposits and carry no external protection. Withdraw your balance promptly if you decide to stop using the platform.

Open live chat and provide your account ID, the transaction date and the wallet used — DANA, OVO or GoPay. Our team will review the transaction log and respond with findings.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.